The item must be ready
We only collect items handed over by an authorised person. We do not enter private rooms, search for items or act as a lost-property office.
Small and safely transportable
Bags, papers, keys and other manageable items may be suitable; size and special requirements should be given first.
Clear collection and handover
We need names or phone numbers at both ends and an unambiguous meeting point.
Frequently asked questions
Good to know.
Do you search for lost items?
No. The item must be ready for the agreed collection.
Can an item be collected from a hotel?
We can review it if the hotel confirms the handover and a recipient is known.
What cannot be carried?
Hazardous, oversized, unsafe or unclear items are not accepted.